Complete Terms and Conditions of Sale to Libraries available here.
Any library is eligible to order from indiCo. All accounts are considered “pending” until initially approved. Eligibility means that we need to confirm your library and to receive a copy of your account application and tax-exempt certificate or EIN.
It takes a quick 24 hours or less to respond and then you’ll have access to view pricing and place orders. If you are interested in establishing credit terms, our team will contact you for credit information. Though it’s unlikely, we also need to say that we reserve the right to suspend your account if your credit becomes impaired or if changes occur that affect your eligibility. If you have any questions, you can contact Customer Service.
Anyone is welcome to place an order from indiCo with valid payment and shipment to a valid shipping address.
No minimum order. Yep, you read that right. You can order 1 or 101. You can also order carton or pack quantities. We offer some items that way to make it easier for you to purchase them. It’s your choice, though; you can order as little or as much as you want—all without any additional fees.
Order online at www.indicodirectforlibraries.com. For assistance, contact Customer Service by email firstname.lastname@example.org. All orders are processed and shipped within 3 business days. All orders are also subject to our Terms and Conditions of Sale to Libraries.
(Wholesale/B2B): All eligible stores can pay with credit card (Visa, Mastercard, Discover, American Express) or purchase order and receive Net 30 day terms, upon credit approval. Send payments to: indiCo, LLC, mBank, P.O. Box 484, Manistique, MI 49854.
(Retail/B2C): Credit card payment is required at the time of ordering.
Product decorating services include laser engraving, UV printing and sublimation printing. You can get on-demand custom decorated items in a variety of categories. Best of all, NO FEES for artwork, setup and/or plate charges. For details and/or licensing, contact Customer Service.
STANDARD SHIPPING IS FREE FOR ORDERS OVER $50*
STANDARD SHIPPING IS FREE FOR ORDERS OVER $25*
For orders less than $50 (wholesale)/$25(retail) OR if you’d like to receive your orders a little quicker (next day, two-day or three-day), then you are responsible for all freight charges. And to make it easy for you, we will prepay the actual shipping charge (no upcharges) and include it on your invoice. Shipments will be sent from the indiCo Distribution Center in Oberlin, Ohio.
*Excludes fixtures, Hawaii, Alaska, Canadian and international orders. Our team will contact you to provide a shipping quote for orders that include store fixtures/accessories. For those in Canada or international, stores will need to pay all duties and freight charges.
Notify Customer Service of any claims for discrepancies and/or damages within 15 calendar days of invoice. Billing or shipping discrepancies include short shipments, wrong shipments, overages and pricing or invoice issues.
Returns will only be accepted for damaged/defective merchandise received by customers or for orders incorrectly processed by indiCo.
We welcome feedback about our products or services, positive or negative. You can submit product reviews online. Content should be helpful and relevant to customers and be based on your own honest opinions and experience. Once submitted, indiCo moderators will review the content and decide to approve and post or reject. Additional guidelines may apply.
We guarantee the best customer service out there. Contact us with any questions, comments or concerns. Email email@example.com. Hours of operation: Monday through Friday 8am–5pm EST.